Back to HomeRefund & Subscription Policy
Refund & Cancellation Policy
Effective Date: July 29, 2026

Refund & Subscription Policy

Please read our payment, subscription, and non-refundable terms before purchasing courses, mentorship slots, or cohort programs on NextGen CTO.

NextGen CTO Pvt. Ltd.
Bengaluru, Karnataka, India

We are NextGen CTO Private Limited based in Bengaluru, Karnataka, India.

1. About NextGen CTO

This platform and all educational content are operated by NextGen CTO Pvt. Ltd. (NextGen CTO Private Limited), based in Bengaluru, Karnataka, India.

By enrolling in any course, subscribing to a learning track, or booking a mentorship slot, you acknowledge and agree to our payment terms and non-refundable policy below.

2. Strict No-Refund Policy

All Sales Are Final

Once a payment is completed for any course, bootcamp cohort, subscription plan, notes bundle, or mentorship session, NextGen CTO Pvt. Ltd. does not offer any refunds or money-back guarantees under any circumstances.

Because our digital learning platform grants immediate access to proprietary curriculum, video lectures, code repositories, and downloadable materials, all transactions are deemed non-refundable upon payment completion.

3. Paid But Course Not Assigned? (Resolution Procedure)

If you have successfully completed a payment via Razorpay, Stripe, or authorized gateway, but the purchased course or cohort is not assigned / unlocked in your account due to a network delay or technical issue, please follow these steps:

Step 1: Gather Payment ProofLocate your Payment Receipt, Transaction ID, order number, and the email address used during payment.
Step 2: Email Our Support TeamSend an email to support@nextgen-cto.in with the subject line: "Payment Done - Course Not Assigned - [Your Email]".
Step 3: Verification & Manual AssignmentOur support team in Bengaluru will verify your gateway transaction ID and assign the course to your account within 24 to 48 hours.

4. Subscriptions & Renewal Terms

For subscription-based plans (e.g. monthly or annual access passes):

  • Non-Refundable Periods: Paid subscription periods are non-refundable. Canceling a subscription stops future automatic renewals but does not grant a refund for the current active period.
  • Cancellation before Renewal: You can cancel your subscription renewal at any time via your account settings prior to the next billing cycle.

5. Mentorship & Booking Cancellations

Mentorship slots are booked specifically for designated mentor time. Once a slot is confirmed, payments are non-refundable. If you cannot attend, you may request a slot reschedule at least 24 hours prior to the session, subject to mentor availability.

6. Payment Fraud & Dispute Policy

Filing an unauthorized chargeback or payment dispute without contacting our support team first will result in immediate suspension of your NextGen CTO account, revocation of certificates, and potential legal action under Indian jurisdiction.

7. Questions & Support Contact

We are NextGen CTO Pvt. Ltd., based in Bengaluru, India.

If you have any questions regarding your payment, subscription status, or course assignment, you can ask us anytime!

Office Address
NextGen CTO Pvt. Ltd.
Bengaluru, Karnataka
India
Support Desk
Email us at:
support@nextgen-cto.in
Email Payment SupportReturn to Platform